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Description

Business Summary
Ticketing is a fundamental management process of IT service delivery. Customers typically express their requests in the form of tickets related to problems or configuration changes of existing systems. Tickets contain a wealth of information which, when connected with other sources of information such as asset and configuration information, monitoring information, can yield new insights that would otherwise be impossible to gain from one isolated source.
Business Keywords
ticketing, ticket mining
General Information
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- visit: 218

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