Sell Old Phone

If you encounter an error stating that your Amazon voucher has already been redeemed, please follow the steps below to report and resolve the issue:

1.  Please check your Amazon Pay balance, as the voucher might have already been redeemed. If the amount isn’t reflecting in your account, kindly follow the steps mentioned below.
2. File a complaint with the Cyber Crime Department at https://cybercrime.gov.in.
3. While filing the complaint, ensure that the complaint notice is submitted under Section 91 of the Cr.PC.
4. The Cyber Crime team will forward the complaint to police-inquiries@amazon.com.
5. Upon receiving the complaint, the Amazon team will share complete redemption details with the investigating Cyber Crime authority.

Cashify requires only ID verification to confirm address and identity. Moreover, the user has to provide the Cashify agent with the ID only after the inspection of the phone you are selling. Once you sell the old phone, the agent will ask your Government ID for verification. Cashify accepts Aadhar Card.

Usually, it doesn’t happen, it may happen due to some unforeseen circumstances. But we will update you with the real-time pickup status. In case of delay, please contact us by email at support@cashify.in. We shall respond to you within one business day and issue a refund/ fresh order.